Countries that are Not Supported at Xbox One Launch

When the Xbox One console is released this November, it won’t be supported in Poland and Portugal because they are considered ‘unsupported regions’ they would have to wait for the console to be available for their locations, because their Xbox Live account won’t be able to activate their games.

News broke out on this when a man that likely resided in one of those two countries, asked an Xbox support worker a couple questions on twitter and was not pleased with the support’s response.

A man named Robert Hallahan asks “Does the Xbox One disclaimer imply you won’t be able to authenticate a disc-based game if not in one of the 21 countries?”

Phil, the Xbox support worker responds, “They would want to wait until the console is available in their region.”

He then asks another question, “But say someone from Poland, not listed, imports it from the UK. Will they be able to play disc-based games?”

The Microsoft employee again answers, “They would want to wait until the console is available in their region.”

This conversation is one of many that similar topics that are being questioned on Xbox Support Twitter page. Users have been posting screenshots of their questions and answers on a NeoGAF forum, and giving their input in the situation.

This situation is pretty ironic considering that Microsoft invited a Polish developer from CD Projekt Red to speak at their E3 press conference for their upcoming Witcher 3: Wild Hunt title. The developer forgot to mention that the game won’t even be playable through the Xbox One on his homeland when it releases.


When asked about the situation, the developer recommends for users to wait for further information and refrained from answering any more about the issue.

Microsoft has confirmed to Eurogamer Poland that their region would be available 2014, whereas Eurogamer Portugal says their region will unlikely be available this Fall but Microsoft will try its best to make it available in 2014.

The 21 countries that are supported for launch are:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Russia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Microsoft’s disclaimer states, “Xbox One games are for activation and distribution only in specified geographic regions.”

Check out the screenshots of questions answered by Xbox Supports:




What do you think Microsoft should do in this situation?